Privacyverklaring & Cookies

The Plannensmederij Holding BV. with Double Healix Educational Media and Double Healix Leadership Education And Development work as BVs (hereinafter: Double Healix), located at Houtmanpad 1, 2015 EW Haarlem, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:
Houtmanpad 1 2015 EW Haarlem The Netherlands
+31 23 5443345

Data Protection Officer:
Sylvia Mastenbroek, she can be reached via

Personal data that we process Double Healix processes your personal data because you use our services and / or because you provide it to us yourself.

Below you will find an overview of the personal data that we process:

– First and last name
– Address data
– Phone number
– E-mail address
– Bank account number
– Other personal data that you actively provide

Special and / or sensitive personal data that we process During training sessions, it is possible that – with your permission – photos of participants are added to the participant lists. In that case, the following special and / or sensitive personal data are visible: gender, race.

For what purpose and on what basis we process personal data Double Healix processes your personal data for the following purposes:

– Handling your payment
– To deliver goods and services to you
– To be able to call or e-mail you if necessary to be able to provide our services
– To inform you about changes to our services and products
– Sending our newsletter and/or advertising brochure
– Double Healix analyses your behaviour on the website in order to improve the website and tailor the range of products and services to your     preferences
– Double Healix also processes personal data if we are legally obliged to do so, such as information that we need for our tax return.

Automated decision making
Double Healix does not make decisions about matters based on automated processing that can have (significant) consequences for people. These are decisions that are taken by computer programs or systems without involving a human (for example, an employee of Double Healix). Double Healix uses the following computer programs or systems: n/a.

How long do we keep personal data
Double Healix does not store your personal data longer than is strictly necessary for the purposes for which your data were collected. We use the following retention periods for the following (categories) of personal data: – Data necessary to comply with legal obligations, such as the tax returns are kept for 7 years. This concerns the following personal data: first and last name, address, bank account number. – Our trainings are based on the Double Healix model and are increasing in size, complexity, and level. It is therefore essential for us to know whether previous Double Healix trainings have been followed. This information of participants of Double Healix is stored for 10 years.

Sharing of personal data with third parties
Double Healix does not sell your information to third parties. It only provides the information if that is necessary for the performance of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we have a Processor Agreement to ensure the same level of security and confidentiality of your data. Double Healix remains responsible for this processing.

Cookies, or similar techniques, that we use
Double Healix uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser when you first visit this website from your computer, tablet or smartphone. Double Healix uses cookies with pure technical functionality. These ensure that the website works properly and that for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to be able to optimize it. In addition, we place cookies that track your surfing behaviour so that we can tailor-made content and offer advertisements. On your first visit to our website, we have already informed you about these cookies and requested permission to post it. You can opt-out of cookies by your Internet browser so that it no longer stores cookies. In addition, you can delete all information previously stored via your browser settings. To gain a better insight into the website behaviour of our visitors, we use Hotjar cookies. Hotjar uses cookies and other technologies to transfer data collect information about the behaviour of our users and their devices. The data that is collected allows us to better understand the needs of our users and optimize our services. The cookies are placed when you visit a page that contains the Hotjar code. Because the cookie contains a unique identifier (UUID), we can track a visitor across multiple pages and sessions. Neither Hotjar nor Double Healix will use this data to identify individual users. The information that Hotjar collects is anonymized as much as possible. Your IP address will be anonymized for storage, and your data will be kept for a maximum of 365 days. Hotjar complies with applicable European legislation. Cookies are also placed on this website by Facebook, Hotjar, and Google Analytics.

View, modify or delete data
You have the right to view, correct or delete your personal data (for insofar as this does not prevent compliance with legal obligations). In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Double Healix. You also have the right to transfer your data. This means that you can submit a request to us to transfer the personal data we hold about you in a computer file to you or another organization specified by you.

You can request access, correction, deletion, data transfer from your personal data, or request for withdrawal of your consent or objection to the send processing of your personal data to

To ensure that the request for access has been made by you, we ask you for a copy of your ID with the request. Make your passport photo in this copy, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and citizen service number (BSN) black. This is to protect your privacy. We will respond to your request as soon as possible but within four weeks.

Double Healix would also like to point out that you have the opportunity to file a complaint to the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link. 

How we secure personal data
Double Healix takes the protection of your data seriously and takes appropriate action and measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and prevent unauthorized modification. If you have the impression that your data is incorrectly secured or there are indications of misuse, please contact